If you are an H&R Block customer awaiting your dunning check, you are not alone.

The company claims checks sent to millions of customers were deposited into unknown accounts, but they are trying to settle them.

From confusion to frustration to panic, millions of people who have filed their 2019 tax returns with H&R Block are trying to figure out what happened to their stimulus check.

“Were you a little freaked out wondering who has our money? Casselberry resident Drew Acosta wondered.

Several clients told FOX 13 that when they checked the IRS website, they learned that their $ 600 payment had been deposited, but not into their bank account.

PREVIOUS: Some Delayed Stimulus Payments for H&R Block Customers

“He said it should have been deposited yesterday and when I looked at the account number it was sent to it didn’t match any of my account numbers. I checked my wife it didn’t even match with her too, ”Acosta said.

He is one of many whose stimulus checks have been deposited into a separate H&R Block account.

The company says it’s known as the Refund Transfer Account – customers may know it as the Emerald Card – and it’s set up for customers who don’t want to pay for prepayment services. statements in advance. Instead, they see the fees deducted from their refund check, through the transfer account.

H&R Block said customers who deposited last year’s refund on an Emerald card and are now missing their stimulus check should call 1-866-353-1266 for updates on their payments. They will need to enter the last four digits of their Emerald card.

All other customers can call 1-800-HRBLOCK (472-5625) and use a Social Security number to get automated dunning payment information.

In a statement to FOX 13, the company said that “the IRS determines where the second stimulus payments were sent, and in some cases the money was sent to a different account than the first stimulus payment to the. last spring “.

“They send tens of millions of checks and it doesn’t happen overnight. The government just authorized it, it just happened last week, so it will take days and weeks before all the checks But I understand the anxiety some people have, ”said Joe Bert of Certified Financial Group Altamonte Springs.

H&R Block is now working to put the money in the hands of its customers. A spokesperson for the company said, “We immediately deposited millions of stimulus payments to customers’ bank accounts and to our Emerald Prepaid Mastercard. [Tuesday]. “

As for Acosta, he got his money back shortly after speaking to FOX 13 News on Wednesday.

H&R Block said customers who do not recognize the account number on the IRS website should contact them.